Privacy Policy

CrewOps Systems (“CrewOps Systems,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, use our chat widget, request information, purchase services, or communicate with us.

This Privacy Policy applies to our website, forms, landing pages, chat tools, email communications, and any related services provided by CrewOps Systems.

1. Information We Collect

We may collect information you voluntarily provide when you interact with our website or services, including:

• Name
• Company name
• Email address
• Phone number
• Website URL
• Business type or trade
• Service area
• Current software or tools used
• Business needs, project details, or operational pain points
• Form responses
• Chat messages
• Appointment or consultation requests
• Payment-related information if you purchase services
• Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referring website
• General location data
• Form interaction data
• Website usage and performance data

2. How We Use Your Information

We use collected information to:

• Respond to inquiries
• Review service requests
• Schedule consultations or audits
• Provide Website Command Center, Workflow Pack, automation, consulting, implementation, and related services
• Manage leads and client records
• Prepare proposals or project scopes
• Improve our website and services
• Send service-related emails or updates
• Follow up on requests, proposals, or consultations
• Provide customer support
• Track website performance and lead sources
• Maintain business records
• Comply with legal, tax, accounting, and security obligations

We do not sell personal information.

3. Website Forms, Chat, and Lead Submissions

When you submit a form, use our chat widget, request a Workflow Pack, request a Website Command Center buildout, book a Contractor Systems Audit, or contact us through the website, the information you submit may be stored in our internal admin dashboard, lead tracking system, CRM, email system, or other business tools used to manage client communications and service delivery.

We may use this information to contact you about your inquiry, recommend services, prepare proposals, or provide follow-up information.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics scripts, and similar tracking technologies to understand website performance, improve user experience, track form submissions, and measure marketing activity.

These tools may collect information such as:

• Pages viewed
• Links clicked
• Referring sources
• Device and browser information
• Approximate location
• Conversion or form submission activity

You can usually adjust your browser settings to refuse or disable cookies. Some parts of the website may not function properly if cookies are disabled.

5. Analytics and Third-Party Tools

We may use third-party tools to operate our website, manage communications, process forms, analyze traffic, process payments, schedule meetings, send emails, or provide services.

These tools may include, but are not limited to:

• Website hosting platforms
• Form management tools
• Analytics tools
• Email and communication platforms
• CRM or lead management systems
• Payment processors
• Scheduling tools
• Chat or AI assistant tools
• Automation and integration platforms

These third parties may process information according to their own privacy policies and terms.

6. Payments

If you purchase services from CrewOps Systems, payment information may be processed by a third-party payment processor. We do not store complete credit card numbers on our website unless specifically stated by the payment provider.

Payment processors may collect billing details, payment method information, and transaction data as needed to process payments.

7. How We Share Information

We may share information only when reasonably necessary to operate our business, provide services, or comply with legal obligations.

We may share information with:

• Service providers and software vendors
• Payment processors
• Scheduling platforms
• Email and communication tools
• Hosting and website platforms
• Contractors, consultants, or support providers assisting with service delivery
• Legal, accounting, or compliance professionals
• Government authorities if required by law

We do not sell personal information.

8. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, software system, transmission method, or storage system can be guaranteed to be completely secure. By using our website or services, you understand that you provide information at your own risk.

9. Data Retention

We keep information for as long as reasonably necessary to:

• Respond to inquiries
• Provide services
• Maintain business records
• Manage client relationships
• Improve our services
• Resolve disputes
• Comply with legal, tax, accounting, or contractual obligations

We may delete or anonymize information when it is no longer needed.

10. Email and Marketing Communications

If you submit your contact information, we may contact you about your inquiry, requested service, project, consultation, or related CrewOps Systems services.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us directly. Service-related or transactional messages may still be sent when necessary.

11. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request that we stop certain uses of your information
• Opt out of certain marketing communications
• Ask questions about how your information is used

To make a privacy request, contact us using the information below.

12. Texas Privacy Notice

CrewOps Systems is based in Texas and serves businesses that may be located in Texas and other states.

Texas residents may have certain rights under applicable Texas privacy laws if those laws apply to our business and the information being processed. These rights may include the ability to request access, correction, deletion, portability, or opt out of certain processing of personal data.

To submit a privacy request, contact us at the email address listed below.

13. Children’s Privacy

Our website and services are intended for business owners, contractors, and adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and delete the information if appropriate.

14. Links to Other Websites

Our website may contain links to third-party websites, tools, platforms, or resources. We are not responsible for the privacy practices, content, or security of third-party websites.

You should review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

CrewOps Systems
Email: hello@crewopssystems.com
Website: https://crewopssystems.com